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Troubleshooting Checklist

If the overall floor surface feels unusually cool after the system has been energized for more than 3 hours, and the Troubleshooting Chart was unable to suggest a correction, fill in the Troubleshooting Checklist below and click the "Submit" button. It will be sent to a Technical Support Advisor at for review.

Troubleshooting Checklist
Address Line 1:*
Address Line 2:
Zip Code:*
Phone Number:*
Fax Number:
Email Address:*
Date system was installed?*
Did the system operate initially or has it never functioned?*
Does the whole floor fail to heat or just part of it?*
Was the cable altered in any way? (example: cut or shortened)*
If you answered "Yes" above, how was it altered?
What is the sub floor construction? (example: concrete or wood)*
What is under this floor? (example: basement, first floor, over crawl space, on slab)*
What cable spacing was used? (example: Standard or Alternating)*
Have any modifications or repairs recently been made in the area?*
If you answered "Yes" above, what kind of modifications or repairs?
Was the system installed under floor obstructions? (example: cabinets, vanity, fixtures, shower)*
If you answered "Yes" above, describe.
What cable kit was installed? (List all kits if more than one)*
What type of thermostat control was used?*
What voltage was supplied?*
Where was the sensor wire installed in the floor in relation to the heating cables?*
Please provide a basic description of the problem.*
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