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30-Day Return and Refund Policy
You can return any product for a FULL REFUND within 30 days of receiving it.
Just make sure:
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To contact us by email for a RMA (return material authorization) number prior to shipment.
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That all returned merchandise is in its original mint and clean condition.
Returns on altered, damaged, dirty, or abused merchandise will not
be accepted.
- All returns include
the original factory box, original factory packing, with all instruction
booklets and paperwork.
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All returns include a copy of the original receipt and
instructions regarding your request for a refund. Instructions should include what items on the order are being returned.
Additional Terms:
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If a product is accepted for return after the expiration of the 30 day return policy, a restocking charge of 20% will apply.
- If your purchase was eligible for Free Shipping, a flat rate shipping cost of $15.00 will be deducted from your credit or refund.
- If a product requires repackaging due to package defacement,
missing materials, or missing documentation, a repackaging fee of
$25.00 will be incurred per item in addition to any applicable
restocking charge.
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Unless the return is a result of our error, actual shipping, packing, and handling charges are not refundable, and purchaser
is responsible for all return shipment costs.
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If purchaser has arranged the return shipment with a carrier, any merchandise lost,
stolen or damaged in transit, is not the responsibility of EZFloorHeat.com. It is
the purchasers responsibility to file a claim with the carrier upon the
discovery of the problem.
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Shipments received by E
 ZFloorHeat.com without a RMA number will be refused.
- Absolutely no returns will be accepted 90 days after receipt of order.
- RMA numbers issued during the 30 day return period expire 15 days
after the date of issue. Please return all materials promptly. Any
materials received after the expiration of a RMA will be subject to a
restocking charge of 20%.
- All claims regarding missing or damaged items must be made within 5 business days of receipt. Claims made after that date will not be accepted.
Ship all Returns To:EZ Floor Heat
Attn: Returns
916 Joel Cheek Blvd
Franklin, TN 37064
Your satisfaction is important to us, please contact us immediately if you have any questions or concerns regarding this 30-Day Return and Refund Policy.
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