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Home Selection Basics Cable Kits Mat Kits Thermostat Kits Other Products EBBE™ Drains BOBVILA.com "Nice work, EZFloorHeat" See Review & Comments Literature Video Training Tutorials FAQ's Troubleshooting Contact Us Why EZ Floor Heat? My Account View Cart Check Out Track Packages We Now Ship To Canada! Troubleshooting Checklist If the overall floor surface feels unusually cool after the system has been energized for more than 3 hours, and the Troubleshooting Chart was unable to suggest a correction, fill in the Troubleshooting Checklist below and click the "Submit" button. It will be sent to a Technical Support Advisor at EZFloorHeat.com for review. Troubleshooting Checklist Name * Address Line 1: * Address Line 2: City: * State: * Zip Code: * Phone Number: * Fax Number: Email Address: * Date system was installed? * Did the system operate initially or has it never functioned? Initially Never Functioned* Does the whole floor fail to heat or just part of it? Whole floor Part* Was the cable altered in any way? (example: cut or shortened) Yes No* If you answered "Yes" above, how was it altered? What is the sub floor construction? (example: concrete or wood) * What is under this floor? (example: basement, first floor, over crawl space, on slab) * What cable spacing was used? (example: Standard or Alternating) Standard Alternating* Have any modifications or repairs recently been made in the area? Yes No* If you answered "Yes" above, what kind of modifications or repairs? Was the system installed under floor obstructions? (example: cabinets, vanity, fixtures, shower) Yes No* If you answered "Yes" above, describe. What cable kit was installed? (List all kits if more than one) * What type of thermostat control was used? * What voltage was supplied? 120 Volt 240 Volt* Where was the sensor wire installed in the floor in relation to the heating cables? * Enter the verification code above We'll Get Right Back to You. EZFloorHeat.com is dedicated to prompt customer service. We will provide you with a response within 24 hours.

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