Troubleshooting Checklist

Troubleshooting Checklist

If the overall floor surface feels unusually cool after the system has been energized for more than 3 hours, and the Troubleshooting Chart was unable to suggest a correction, fill in the Troubleshooting Checklist below and click the "Submit" button. It will be sent to a Technical Support Advisor at EZFloorHeat.com for review.

Troubleshooting Checklist

Name	*
Address Line 1:	*
Address Line 2:
City:	*
State:	*
Zip Code:	*
Phone Number:	*
Fax Number:
Email Address:	*
Date system was installed?	*
Did the system operate initially or has it never functioned?	*
Does the whole floor fail to heat or just part of it?	*
Was the cable altered in any way? (example: cut or shortened)	*
If you answered "Yes" above, how was it altered?
What is the sub floor construction? (example: concrete or wood)	*
What is under this floor? (example: basement, first floor, over crawl space, on slab)	*
What cable spacing was used? (example: Standard or Alternating)	*
Have any modifications or repairs recently been made in the area?	*
If you answered "Yes" above, what kind of modifications or repairs?
Was the system installed under floor obstructions? (example: cabinets, vanity, fixtures, shower)	*
If you answered "Yes" above, describe.
What cable kit was installed? (List all kits if more than one)	*
What type of thermostat control was used?	*
What voltage was supplied?	*
Where was the sensor wire installed in the floor in relation to the heating cables?	*

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EZFloorHeat.com is dedicated to prompt customer service. We will provide you with a response within 24 hours.

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